GENERAL TERMS AND CONDITIONS

It is important that you carefully read the following general terms and conditions of Use of the Website and Sale of Products, so that you are properly informed and accept both the conditions of access and navigation on the Website www.nutralie.com of NUTRIEXPERTS, SL and the terms and conditions that govern the acquisition of the products offered by:

• Holder: NUTRIEXPERTS, SL
• Registered office: C/ Vallespir, 19 Floor 3 Office 5 08173 Sant Cugat del Vallès-Barcelona
• NIF: B06770051
• Commercial Registry of Barcelona in Volume 39904, Folio, Section 113, Sheet B-356186
• Email: info@dev.nutralie.com
• Hereinafter, “THE PROVIDER”.

1.- GENERAL CONDITIONS OF USE OF THE PORTAL
User access to www.nutralie.com hereinafter referred to as “the Portal,” is conditioned upon prior reading and acceptance of these GENERAL TERMS OF USE, or those in effect at the time of access. If the User does not agree with these terms of use, they must refrain from using this Portal and operating on it.

However, access to certain content may be subject to specific conditions, which will in any case be shown by the PROVIDER to the User, who, if applicable, must accept them expressly.

By browsing the PROVIDER’s Portal, you acquire the status of USER. Browsing the Portal implies acceptance as a USER of the terms of use, without prejudice to the express acceptance by the USER of the General Contracting Conditions, the data protection policy, as well as, where applicable, the Particular Conditions that may exist in relation to the provision of services.

At any time, THE PROVIDER may modify the presentation and configuration of the Website, the legal information and documentation, and the services and content provided, all in accordance with the provisions of Article 126 and 126 bis of Royal Decree 1/2007 of November 16.

Access and registration on the Portal

To be able to purchase products on the Portal, it is necessary for Users to register beforehand by filling out the forms provided for this purpose, with the required and mandatory data. It is a requirement to register to be over 18 years old. The User assumes that their User account is personal and non-transferable.

Every registered User will have an access password, personal and non-transferable. The User may modify or recover said password at any time, following the procedure provided on the Portal. This password will remain in the PROVIDER’s systems in an encrypted form to ensure its preservation and prevent unauthorised access by third parties. The User is obliged to notify in a manner immediate notification to the Provider of any event that allows the unauthorised use and/or access to the account. As long as the User does not communicate these facts to the Provider, the Provider will be exempt from any responsibility that may arise from improper use of the account by unauthorised third parties.

Unsubscription

The Provider allows the User to unsubscribe at any time by accessing the section of their account designated for this purpose, available on the Portal.

In any case, once the cancellation is made, the User may request a new registration, except in cases where the User does not accept the Terms of Use and/or in the event of a conflict between the User and the PROVIDER that is pending resolution or has ended with an acknowledgement of fault and/or negligence on the part of the User.

Conditions applicable to links and hyperlinks:

All the content on this Portal is the property of the PROVIDER; however, in the case of links or hyperlinks (“links”) to other web pages managed by third parties, unrelated to the PROVIDER, it cannot guarantee the content or information collected on third-party websites accessible through these links, nor the accuracy of their content. Consequently, the PROVIDER is exempt from any liability for damages of any kind that may arise from the use of these links. However, if the User becomes aware that the activities carried out through these websites are illegal, they must inform the PROVIDER, who will proceed to disable the link.

Links on other websites to the PRESTADOR’s Portal

The PROVIDER allows the information available on the Portal, which is not subject to prior registration, to be accessible to users, although its commercial exploitation or use for advertising purposes is strictly prohibited. It is also not permitted to reproduce, distribute, transmit, adapt, or modify, with any tool or by any means, either the content of this website or its design.

Access to the Portal by minors is prohibited. If a minor accesses the Portal and/or registers on it, THE PROVIDER will assume that such access has been made with the prior and express authorisation of their parents or legal representatives, without prejudice to the fact that THE PROVIDER may carry out the checks it deems appropriate.

THE PROVIDER is not responsible for the accuracy of the registration data provided by the User. The User commits and is solely responsible for ensuring that the information provided to the PROVIDER is appropriate, truthful, and accurate.
Portal Terms of Use

It will be the sole responsibility of the User to access or use the Portal for illegal or unauthorised purposes, and among other things, the User is prohibited from engaging in the following activities:

• Use the Portal for the installation or publication of viruses or harmful programs or files.
• Use the Portal in a way that may cause damage, interference, or malfunctions in the PROVIDER’s computer systems.
• Break the security and/or authentication measures of the Portal and/or any network connected to it.
• Register with a false identity, impersonating third parties and/or carry out any activity that may confuse other users about the original identity of a message.
• Use the Portal to collect personal data from other users.
• Prevent the proper development of an event, contest, promotion, or any other activity that the PROVIDER decides to carry out through the Portal.
• Saturate the Portal’s infrastructure or the PRESTADOR’s systems or networks, as well as the systems and networks connected to them.
• Use the Portal in a way that may undermine good faith, the Law, morality, or public order.

Any actions carried out by the User in this regard will entitle the PROVIDER to take appropriate legal actions to defend its rights and to delete and/or block the user’s account, without the user being able to claim any compensation for it.
Responsibilities and guarantees for the use of the Portal

The PROVIDER declares that it has adopted all necessary measures that the state of the art and its possibilities allow, to ensure the proper functioning of the Portal, reduce system errors, and guarantee maximum security to Users, but it cannot guarantee the damages and losses caused to the User by any person who infringes the conditions established by the PROVIDER on its Portal and/or the technical security measures.

The PROVIDER does not guarantee the usefulness or performance of the content on its Portal to the Users.

THE PROVIDER also does not guarantee, where applicable, the legality, reliability, truthfulness, and usefulness of the content provided by third parties to its Portal, guaranteeing it only with respect to the content published on its Portal.

Intellectual and Industrial Property Rights

The PROVIDER holds and/or has the corresponding licenses for the exploitation rights of intellectual and industrial property over the design and programming of the Portal, as well as over the content offered therein. Under no circumstances shall access and/or navigation grant the User the right to use such rights beyond what is strictly necessary to enjoy the service provision in accordance with the Terms of Use.

The contents of the website, as well as the copyright and intellectual property rights thereof, belong to the PROVIDER or its content providers. You, as a User, may access the website and print a copy of the contents to which access it during your visit, but any other use of the Portal and its contents is prohibited, which may infringe industrial and/or intellectual property rights, and/or may damage or deteriorate its normal functioning, the assets or rights of the PROVIDER, or its suppliers, or the rest of the USERS or, in general, any third party.

References to trademarks, trade names, or other distinctive signs imply a prohibition on their use without the express and written consent of the PROVIDER and/or its legitimate holders.

All intellectual and industrial property rights and rights over the contents and/or services of the Portal are reserved, and in particular, it is prohibited to modify, reproduce, publicly communicate, copy, transform, or distribute by any means and in any form, the entirety or part of the contents of the Portal for public or commercial purposes, without the express authorisation of the PROVIDER.
If the User becomes aware of the existence of any illicit, illegal content or content contrary to the laws, or that could imply an infringement of intellectual and/or industrial property rights, they should notify the PROVIDER at the following email address: info@dev.nutralie.com.

2.-GENERAL CONTRACTING CONDITIONS

These General Conditions have been prepared in accordance with the provisions of Law 34/2002 on Information Society Services and Electronic Commerce, Law 7/1998 on General Terms and Conditions of Contract, Royal Legislative Decree 1/2007 of November 16, which approves the Consolidated Text of the General Law for the Defence of Consumers and Users and other complementary laws, Law 7/1996 on the Regulation of Retail Trade as far as it may be applicable to services, and Law 6/2020 regulating certain aspects of electronic trust services.

The PROVIDER informs that the procedures for acquiring the products and/or obtaining the services offered are those described in these general conditions, as well as any other specific ones indicated on the screen during navigation, so the User declares to know and accept these procedures as necessary to access the products and services offered on the Portal.

All information provided during the contracting process will be stored by THE PROVIDER, so that the user can, upon written request or by email, request information regarding the operations carried out by them within the previous 6 months. Any modification and/or correction of the data provided by the Users during navigation must be carried out according to the instructions included on the Portal.

2.1.- OBJECTIVE

This contractual document contains the General Conditions whose purpose is to regulate both the provision of information and the commercial relationships that arise between the PROVIDER and the third-party Users of the Portal (“Clients”) who acquire the products offered through it, if it is possible to contract any product, without the prior acceptance of these General Conditions.

These Conditions will remain published on the website for Clients to reproduce and save as confirmation of the contract, and may be modified at any time by the PROVIDER, without prior notice, by publishing such modifications on the Portal www.nutralie.com so that they can be known by the Clients, always before visiting the Portal or acquiring any goods and/or services offered. It is the responsibility of the Customers
read them periodically, as those in effect at the time of placing orders will apply. In any case, if the modifications negatively affect the access to or the use of digital content by the Customer, they will be informed in a clear and understandable manner, and will have the right to terminate the subscription in accordance with the provisions of article 126.bis of Royal Legislative Decree 1/2007.

All purchases of products made through the Portal, following identification and authentication via the Username and password provided, will be considered validly completed by the CLIENT and will be binding.

The purchase of products through the Portal implies acceptance as a CLIENT, without any reservations, of each and every one of these General Conditions, as well as, where applicable, the Particular Conditions that may exist in relation to the purchase of certain products. The CLIENT will be solely responsible for the custody and proper use of the passwords.

Contracting through this platform is reserved for adults or legally emancipated minors. In the event that a minor falsifies information regarding their age and places an order without proper authorisation, the company reserves the right to cancel said order, and if necessary, take the necessary measures to restore the services that have been rendered. The company will not assume any responsibility for orders placed by minors without the proper authorisation and reserves the right to claim damages from the parents or guardians for the harm caused by the false information provided, whenever legally appropriate.

• The acceptance of this document implies that the CLIENT:
• Has read, understands, and comprehends what is stated herein.
• The language in which the contract has been drafted and will be executed is Spanish.
• He is a person with sufficient capacity to contract.
• Assumes all the obligations set forth herein.

These conditions will have an indefinite validity period and will remain in effect for as long as they are accessible through the Portal, and will apply to all contracts made through the website, without prejudice to any particular conditions that may govern the acquisition of the products.

2.2.- IDENTITY OF THE CONTRACTING PARTIES

The identifying and contact details of the SERVICE PROVIDER of the information society operating on the portal www.nutralie.com are provided, whose ownership belongs to NUTRIEXPERTS, SL with registered office at C/ Vallespir, 19 Floor 3 Office 5 08173 Sant Cugat del Vallès-Barcelona NIF B06770051, and registered in the Barcelona Mercantile Registry in Volume 39904, Folio, Section 113, Sheet B-356186, and is the owner of the portal www.nutralie.com (hereinafter, the Portal) and with customer service email at info@dev.nutralie.com

And on the other hand, the CLIENT, registered on the website with a “Username” and “password” that will have been provided by THE PROVIDER, as identifying and enabling elements for access to the various services offered by the Portal, as described in the section of these General Conditions “Contracting Procedure”.

2.3. ACCESS TO THE PORTAL AND ELECTRONIC HIRING PROCESS

Access and consultation of the catalogue of products and/or services published on the Portal: www.nutralie.com is free and open, and user registration is not required.

Similarly, to initiate the contracting process for the products and/or services displayed on the Portal.

Either party may terminate or suspend this contractual relationship unilaterally at any time and without any cause other than their will in this regard, in accordance with the provisions of these General Conditions. The CLIENT may unilaterally exercise the right of termination through the account cancellation process.

Similarly, the PROVIDER and the Points of Sale reserve the right to cancel the username and password, and therefore access to the Website, of those users who maintain outstanding or unpaid balances with any Point of Sale.

2.3.1. Products offered on the Portal

All products will be offered through the Portal www.nutralie.com and the PROVIDER will indicate the brand, model, images, description, technical specifications, product availability, full price, discounts or financing options, as well as the availability of home delivery and may offer other related or recommended products.

In the event that the online Channel does not have stock of any of the requested products, THE PROVIDER, through its online Channel, will inform the CLIENT of this situation, proceeding to refund, without undue delay, the amounts paid for said product(s) or exchange it for another product, at the CLIENT’s choice.

2.3.2. Electronic contracting procedure.

Any product from our catalogue can be added to the cart. In it, the items, quantity, price, and total amount will be displayed. Once the cart is saved, the taxes, charges, and discounts will be calculated according to the payment and shipping information provided.

The carts have no administrative binding; they are just a section where a budget can be simulated without any commitment from either party.

From the basket, an order can be placed by following these steps for its proper formalisation:

a. Validation of Shopping Cart: The User, once they have completed the selection of the products and/or services they wish to purchase, must validate their shopping cart, in which the selected products and/or services, the number of units, their price, the delivery time, and the shipping costs will be displayed. Similarly, you must select the delivery method: home delivery
home delivery or in-store pickup.

b. Verification of billing information: The User, once they validate their shopping cart, must provide the PROVIDER with the billing and shipping information for the products and/or services, expressly accepting, by marking the corresponding box, these Terms and Conditions of Contracting. If you do not check the acceptance box, the Portal will not allow you to proceed with the contracting process.

c. Selection of the payment method: The User, once they provide the billing information and, if applicable, the shipping information, must select the
payment method they wish to use. If the User has chosen either of the two cash payment methods (PayPal or Card), they will be automatically redirected by the system to the corresponding online payment platforms (TPV) of the respective banking entities.

Currently, the PROVIDER validates the following payment methods: Card and PayPal.

d. Acceptance of the Legal Conditions: The customer must click the accept button, in which they will expressly accept these conditions.
general conditions, before proceeding with the payment of the product. You must also accept the Privacy Conditions and the privacy policy.

e. Select the “Place Order” box

f. Order confirmation.

The PROVIDER will send the CLIENT an email within a maximum period of 24 hours from the moment the payment for the purchase is effectively made by the CLIENT, providing a summary with all the characteristics of the completed transaction, confirming the placement of the order, its status, and the approximate shipping and/or delivery date.

The formalisation of the order does not imply an immediate reservation of the product until its availability is expressly confirmed. The user will be informed as soon as possible in case it is not possible to fulfil the order due to lack of stock, offering them, if applicable, alternatives such as:

(i) the extension of the pickup period;

(ii) the replacement of the product with one of similar characteristics; or

(iii) the full refund of the amount paid.

This information is provided prior to the confirmation of the purchase, in accordance with the provisions of Royal Legislative Decree 1/2007, of November 16, for the protection of the rights of consumers and users.

2.4.- PRICE AND PAYMENT METHOD

2.4.1. Prices and Billing

The prices indicated for each product include any applicable taxes. These prices, unless expressly stated otherwise, do not include shipping, handling, wrapping, shipping insurance, or any other additional services related to the purchased good or product.

Before making the purchase, you can check online all the details of the quote: items, quantities, price, availability, shipping costs, charges, discounts, taxes, and the total purchase amount.

The prices applicable to each product are those published on the Portal and will be expressed in EURO currency. The CLIENT assumes that the economic valuation of some products may vary in real time until the order is placed. Once the order is placed, the prices will remain the same regardless of product availability.

By accepting these general contracting conditions, the CLIENT agrees to receive invoices resulting from the procurement of goods and/or services from the PROVIDER in electronic format. However, in the event that the CLIENT wishes to receive the invoice in physical format (on paper), they must send an email to the following address info@dev.nutralie.com requesting the invoice in physical format, properly identifying themselves and indicating the order number for which the invoice in physical format is requested.

2.4.2. Payment method

Once the products have been selected and added to the cart, the CUSTOMER agrees to initiate the purchase and payment process. The PROVIDER is responsible for the economic transactions and enables the following methods to make a payment for an order:

Credit card: the payment is made through a secure connection and directly to the bank entity responsible for the transaction. THE PROVIDER contacts the secure payment server of Banc****, who will request from the user all the details of the card they are going to use for payment (Master Card, Visa, American Express …) and all procedures will be managed directly through the payment server’s website without THE PROVIDER or any third party having access.

The secure payment server will contact the financial institution that issued the card and request authorisation to complete the purchase. Next, the process will return to the PROVIDER’s website.

PayPal: the CLIENT can pay through this provider Bank, one of the most used for “online” purchases.

When, for any reason, it is not possible to charge the price, the sales process will be automatically cancelled and the purchase contract will have no effect. The Provider will automatically inform the user of this situation by sending an email or SMS.

Security measures

The website uses industry-accepted information security techniques, such as SSL, data entered on secure pages, firewalls, access control procedures, and cryptographic mechanisms, all with the aim of preventing unauthorised access to data. To achieve these purposes, the CLIENT agrees that the provider may obtain data for the corresponding authentication of access controls.

The PROVIDER commits to not allowing any transaction that is or is considered illegal by the credit card brands or the acquiring bank, which could or has the potential to damage their goodwill or negatively influence them.

The following activities are prohibited under the card brand programs: the sale or offer of a product or service that does not comply with all applicable laws to the Buyer, Issuing Bank, Merchant, or Cardholder or cardholders.

2.5.- SHIPPING AND DELIVERY OF ORDERS

The CLIENT will choose the place of receipt of the merchandise at the time of placing the order with the PROVIDER, who reserves the right to use all necessary means to deliver the products to the address indicated by the CLIENT.

The delivery time for the order will be determined by the transport company chosen for the shipment. Under normal conditions, the shipping of our products will be as indicated in the final purchase process and depending on the shipping method you have selected. Estimated delivery 72-96 hours. Once the message is received that the order is ready, the period set by the transport company will begin to count.

For deliveries to the Balearic Islands, the timeframe will be 2 to 7 business days, and for deliveries to the Canary Islands and international destinations, the timeframe will be as indicated in the order confirmation.

The delivery area for orders is mainland Spain and the Balearic Islands. For shipping to the Canary Islands or international orders, please contact our customer service at the email info@dev.nutralie.com

The CUSTOMER must provide a delivery address where the shipment can usually be delivered, both in the morning and afternoon. The name and ID number must be included in the signature upon receipt.

You can track the service through the link that will be sent to the CLIENT’s email once the order is confirmed. Once the shipments are processed, they can be redirected within the same area of influence of the distribution center and delivery date from the same link.

Failed delivery and order return

A first delivery attempt will be made at the indicated address; if the CLIENT is absent, the CLIENT will be notified via SMS, email, or phone call to arrange a new delivery.

In case the delivery cannot be made due to the customer’s absence or inability to contact, the carrier will leave a notice and attempt to arrange a new delivery date. If five (5) calendar days have passed since the issuance of said notice and the customer has not contacted the carrier or provided a new delivery date, the products will be returned to the PROVIDER’s warehouses.

In such case, the customer shall bear the reasonable costs arising from the new shipment and the return to origin, as well as, where applicable, the directly attributable management costs, provided they have been duly informed and itemised prior to contracting, in accordance with the provisions of Article 97 of Royal Legislative Decree 1/2007, of November 16.

The PROVIDER will offer the customer a reasonable solution to reschedule the delivery or proceed with the refund of the amount paid, deducting only the costs incurred for these concepts, provided that the customer requests it.

In the event that the shipment does not arrive in perfect condition and has any visible damage, it may be refused by the CLIENT, or it may be accepted, noting the content review reservation on the delivery note. If the damage is not visible, you will have 48 hours to file the relevant claim. Claims regarding transportation will not be accepted after the indicated dates.

The PROVIDER will not assume any responsibility when the delivery of the product or service does not take place due to the data provided by the CLIENT being false, inaccurate, or incomplete.

The risk of loss or damage will be transferred to the CLIENT at the moment they receive the order.

2.6. TRANSPORT COSTS

Shipping prices include handling and packaging, and they will apply to each order, so it is recommended to include all the products the USER needs in a single order to save money on shipping costs.

To determine the shipping cost of your order, you must first enter the address where you would like to receive the package on the checkout page. You will find all the shipping costs below:

• All countries in the European Union (except Sardinia and Venice): €5.95 standard shipping. The shipping cost in this case will be free as long as the total order exceeds the amount of 50€.
• Sardinia and Venice: €13.95. The shipping cost in this case will be free as long as the total order exceeds the amount of €50.
• Nutralie does not ship orders to overseas territories or Corsica
• For orders outside the EU, please check the shipping costs at info@dev.nutralie.com

2.7. RIGHT OF WITHDRAWAL

In accordance with Law 3/2014, of March 27, which amends the consolidated text of the General Law for the Defence of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16, the CUSTOMER has a period of 14 calendar days to exercise their right of withdrawal, without the need for justification.

The refund will include the purchase amount and, if applicable, the initial delivery costs. The refund will be made using the same payment method with which the Product was purchased, deducting the return costs which will be borne by the CUSTOMER.

The CUSTOMER must return the products subject to withdrawal without any undue delay and in any case no later than 14 calendar days from the date on which their decision to withdraw is communicated.

The refund corresponding to the withdrawal will be made within a period of 14 calendar days from the date on which the decision to withdraw from the contract has been effectively and unequivocally communicated, provided that the goods or products subject to withdrawal have been previously received; otherwise, the disbursement may be withheld until the receipt of said goods or until the CUSTOMER proves the return of the goods.

To proceed with the return, please send us an email to the address info@dev.nutralie.com, indicating your full name, order number, order date, reason for the return, pickup location and time, and contact phone number. Once we have received your return request, we will contact you to process the return and refund, either by bank transfer or refund to your bank card.

The USER can also use this Withdrawal Form Template:

To the attention of NUTRIEXPERTS, SL

I hereby inform you that I withdraw from my sales contract for the following good/service provision of the following service*******

Order received on *****

First name and two last names of the CLIENT***

Full address of the CLIENT***

Date****

In accordance with Article 103, section a) of Legislative Royal Decree 1/2007 of November 16 on the defence of Consumers and Clients, the following are excluded from the right of withdrawal:

1. The provision of services, once the service has been fully executed. The provision of services, once the service has been fully executed.

2. The supply of goods or services tailored according to the Client’s specifications or clearly personalised. The supply of goods or services tailored to the Client’s specifications or clearly customised.

3. The supply of sealed goods that are not suitable for return for health or hygiene reasons and have been unsealed after delivery. The supply of sealed goods that are not suitable for return for health or hygiene reasons and that have been unsealed after delivery.

4. The supply of sealed sound or video recordings or sealed software that have been unsealed by the Customer after delivery. The supply of sealed sound or video recordings or sealed software programs that have been unsealed by the Customer after delivery.

5. The supply of digital content (which is not provided on a material medium) when the performance has already begun. The supply of digital content (not provided on a tangible medium) when the execution has already begun. The Customer expressly acknowledges that once the digital download has begun, they will lose the right of withdrawal.

6. Any other goods or services covered by Article 103 of Royal Legislative Decree 1/2007, of November 16. Any other good or service covered by Article 103 of Royal Legislative Decree 1/2007, of November 16.

The CLIENT will be responsible for the decrease in value of the goods when it is a consequence of handling other than what is necessary to establish the nature, characteristics, or functioning of the product, in accordance with the terms of article 108.2 of the aforementioned Royal Decree.

To ensure the return can be processed properly, it is recommended that the product be returned in its original packaging, along with the invoice or proof of purchase. The absence of the original packaging will not make it impossible to exercise the right of withdrawal, but it may result in a reduction of the amount to be refunded if the product suffers depreciation due to this absence or inadequate packaging.

Before making the return, the CUSTOMER must ensure that the product is properly protected and packaged so that it does not suffer any damage during transportation. The PROVIDER may withhold the refund until the goods have been received or until the CUSTOMER has provided proof of their return, whichever condition is met first.

In cases of breakage or receipt of incorrect products, the PROVIDER will refund the CLIENT the amount of the Product, or, if the Client prefers, replace it with another service offered on the Portal, compensating for any price difference if applicable.

2.8. WARRANTIES WARRANTIES

When the Product or Products purchased present a lack of conformity by not corresponding to the offered characteristics, present defects that prevent their normal use according to their nature, or do not offer the described performance, the CUSTOMER will have the right to remedy the purchased good within three years from the date of purchase and under the conditions and with the means of proof regulated in the Consolidated Text of the General Law for the Defence of Consumers and Users.

Users, without prejudice to the powers of the Point of Sale to verify the veracity of the defects, their origin, and the moment of their appearance.

In any case, the CUSTOMER must contact or request the collection of the product within a maximum period of two months from the detection of the defect, providing information on the nature of the problem, the time, and the conditions of its appearance.

Likewise, the CLIENT has the right to the remedy of the good following the rules of Article 118 and subsequent articles of the Consolidated Text of the General Law for the Defence of Consumers and Users. In any case, the regulations regarding the warranty of consumer goods sales established by the applicable legislation will apply. If the product is defective, THE PROVIDER will be responsible as long as it is possible to replace the product, at no cost to the Customer. In case the product cannot be replaced due to availability issues, a full refund of the purchase will be made.

Returns due to breakages, defective goods, or errors in processing your order will be carried out at no cost to the User, with the Provider refunding 100% of the cost of the goods, as well as the shipping and return costs of the goods, without undue delays, and in any case, no later than 14 calendar days from the date on which the USER informs us of their decision to withdraw from the contract.

In returns without justified cause, the conditions will be the same as in the previous section, although the return shipping costs will be borne by the CUSTOMER, and these will be the same costs as the initial order shipping if it is sent from the same address. Partial returns of an order will result in partial price refunds.

2.9. CUSTOMER SERVICE AND AFTER-SALES SERVICE

Any complaint or inquiry that the Customer deems appropriate or wishes to make will be addressed during customer service hours at the email address info@dev.nutralie.com from Monday to Friday, 9:00 AM to 8:00 PM, and will be attended to as promptly as possible (it is advisable to set a timeframe of 48-72 hours), and can also be made by postal mail to the following address:

THE PROVIDER Company, NUTRIEXPERTS, SL, C/ Vallespir, 19 Floor 3 Office 5 08173 Sant Cugat del Vallès – Barcelona

2.10. FORCE MAJEURE.

THE PROVIDER shall not be liable for any non-compliance due to unforeseen circumstances or causes beyond the control of the PROVIDER including, but not limited to, cases of force majeure, disturbances, pandemics, embargoes, acts of civil or military authorities, fires, floods, accidents, strikes, lockouts, or shortages of transportation, facilities, fuel, energy, labour, or materials.

THE PROVIDER shall not be liable for any potential non-compliance or interruption of the Service, to the extent that it is delayed or prevented by such causes, and for the entire period of time in question.

2.11. DISCLAIMER OF LIABILITY

The PROVIDER cannot guarantee the technical continuity of the Portal, the absence of failures or service interruptions, nor that the Website will be available or accessible one hundred percent of the time. It also cannot guarantee the absence of viruses or other harmful components on the Website or on the server from which it is provided.

2.12. DISSOCIATION AND SUSPENSION OR TERMINATION OF THE CONTRACT

If any of these terms and conditions are deemed illegal, null, or for any reason unenforceable, this condition will be considered severable and will not affect the validity and enforceability of any of the remaining conditions.

THE PROVIDER may, without prior notice, suspend or terminate the CLIENT’s access to its ecommerce services, in whole or in part, for any valid reason, including, without limitation, when the USER fails to comply with or follow any of the obligations set forth in this document or any applicable legal provision, license, regulation, directive, code of practice, or usage policies.

When THE PROVIDER exercises any of its rights or powers under this Clause, such exercise shall not impair or affect the exercise of any other right, power, or remedy that may be available to the USER.

2.13. APPLICABLE LAW AND JURISDICTION

These conditions will be governed or interpreted in accordance with Spanish legislation in matters not expressly established. The PROVIDER and the CLIENT agree to submit any disputes that may arise from the provision of the products or services covered by these Conditions to the courts and tribunals of the USER’s domicile.

Date of update 02/25/2026